Privacy Policy

Last Updated: Feb 5, 2026

Introduction

Next Level Ops (“we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, protect, and handle your information when you visit our website, submit a form, communicate with us, or use our services.

Next Level Ops is based in Huntsville, Alabama, and provides AI automation and business operations services to local and regional service-based businesses.

Information We Collect

We may collect the following types of information:

Personal Information

Name

Email address

Phone number

Business name

Any information you voluntarily submit through forms, chat widgets, or communications

Communication Information

Call recordings (where applicable and disclosed)

SMS messages and opt-in consent records

Email communications

Technical Information

IP address

Browser type

Device information

Pages visited and time spent on our website

How We Collect Information

We collect information through:

Website contact forms

Appointment booking forms

Chat widgets and messaging tools

Phone calls, SMS, and email communications

Cookies and analytics tools

How We Use Your Information

We use the information collected to:

Respond to inquiries and requests

Provide and improve our services

Communicate with you regarding services or support

Send transactional or service-related messages

Improve website performance and user experience

Maintain security and prevent fraud

SMS & Text Messaging Consent

By providing your mobile phone number and opting in, you consent to receive SMS messages from Next Level Ops related to:

Service inquiries

Appointment scheduling

Follow-ups

Account or service notifications

Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP.

IMPORTANT SMS DATA PROTECTION STATEMENTS

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text message services.

Information Sharing & Disclosure

We do not sell, rent, trade, or share your personal information or lead data with third parties for marketing or promotional purposes.

Permitted Information Sharing

We may share information only in the following limited circumstances:

With trusted service providers or subcontractors who assist in operating our business (such as customer support platforms, hosting providers, analytics services, or SMS delivery services)

When required by law, legal process, or governmental request

To protect the rights, safety, or security of our business or users

Required Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Data Security Practices

We implement reasonable administrative, technical, and physical security measures to protect your personal information, including:

Secure data storage systems

Restricted access to personal information

Encryption and secure communication tools where applicable

Regular monitoring of systems for vulnerabilities

While no method of transmission over the Internet is 100% secure, we take appropriate steps to protect your data.

Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to:

Analyze website traffic and usage

Improve functionality and performance

Understand user behavior

You can choose to disable cookies through your browser settings, though some site features may not function properly.

Third-Party Services

Our website and services may integrate with third-party tools such as:

Analytics providers

CRM and communication platforms

Scheduling and automation tools

These third parties are contractually obligated to safeguard your information and may only use it to provide services on our behalf.

Your Privacy Rights

You have the right to:

Request access to your personal information

Request correction or deletion of your information

Withdraw consent for communications at any time

To exercise these rights, contact us using the information below.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.

Contact Information

If you have questions about this Privacy Policy or our data practices, you may contact us at:

Next Level Ops
Operated by Hans Schoff

Sole Proprietor

Huntsville, Alabama

Email: [email protected]

Phone: 256-285-4437
Website: https://next-level-ops.com